Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at meal-ranchpizza.click (the "Website"), place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our Website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Pizza Ranch operates an online food ordering and information platform through the Website meal-ranchpizza.click. We provide food-related services including online ordering, menu browsing, promotions, and customer support to users across the United States.

For all privacy-related matters, you may contact us using the information below:

2. Information We Collect

We collect various types of information in connection with your use of our Website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment card details (processed securely through third-party payment processors)
• Username and password
• Date of birth (where required to verify age)

2.2 Order and Transaction Data

When you place orders through our Website, we collect information related to those transactions, including:

• Order history and preferences
• Items purchased or browsed
• Special instructions or dietary preferences
• Payment confirmation details
• Delivery status and timestamps

2.3 Usage and Behavioral Data

We automatically collect information about how you interact with our Website. This may include:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our Website
• Referring URLs (the website that directed you to us)
• Exit pages and session duration
• Shopping cart activity

2.4 Device and Technical Information

We collect technical data about the device and software you use to access our Website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers
• Mobile network information
• Screen resolution and display settings
• Language preferences
• Time zone settings

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data to facilitate delivery services, identify nearby restaurant locations, or provide location-relevant promotions. You may disable location services through your device settings at any time.

2.6 Communications Data

If you contact us via email, phone, or any online contact form, we may retain records of those communications, including:

• Content of messages and inquiries
• Contact details provided during communication
• Feedback, complaints, and support tickets

2.7 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and gather analytical data. For more information, please refer to our Cookie Policy section below.

2.8 Information from Third Parties

We may receive personal information about you from third-party sources such as social media platforms (if you log in using social authentication), payment processors, analytics providers, marketing partners, and public databases. We combine this information with data we collect directly from you.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The legal bases for our use of personal information include performance of a contract, compliance with legal obligations, our legitimate business interests, and your consent (where applicable).

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders
• To manage your account and authenticate your identity
• To arrange delivery or pickup services
• To send order confirmations, receipts, and status updates
• To handle returns, refunds, or complaints

3.2 Communication and Customer Support

• To respond to your inquiries, questions, and support requests
• To send important notices about changes to our services, terms, or policies
• To send transactional communications related to your orders or account
• To follow up on feedback or complaint resolutions

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, and special offers (with your consent)
• To personalize marketing content based on your preferences and past orders
• To conduct contests, sweepstakes, and loyalty programs
• To display targeted advertisements on our Website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

3.4 Analytics and Website Improvement

• To analyze Website traffic, user behavior, and performance metrics
• To improve the functionality, design, and content of our Website
• To develop new features, products, and services
• To conduct market research and customer satisfaction surveys

3.5 Security and Fraud Prevention

• To detect, investigate, and prevent fraudulent transactions and abuse
• To protect the security and integrity of our systems and data
• To verify user identities and authenticate transactions
• To comply with anti-money laundering and fraud prevention requirements

3.6 Legal and Regulatory Compliance

• To comply with applicable federal, state, and local laws and regulations
• To respond to lawful requests from law enforcement and government authorities
• To enforce our Terms of Service and other agreements
• To establish, exercise, or defend legal claims

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform functions on our behalf. These service providers are given access to personal information only as necessary to perform their specific functions and are contractually obligated to protect your data. Examples include:

• Payment Processors: To securely process your payment card transactions
• Delivery Partners: To coordinate and fulfill food delivery services
• Cloud Hosting Providers: To store and manage our Website data and infrastructure
• Email Marketing Services: To send promotional and transactional communications
• Analytics Providers: To analyze Website usage patterns (e.g., Google Analytics)
• Customer Support Tools: To manage and respond to customer inquiries

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend our legal rights and property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users or the public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via a prominent notice on our Website or via email before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, analytics, marketing, or other business purposes. This information cannot reasonably be used to identify you personally.

4.5 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze Website performance, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before a cookie is stored. Please note that disabling certain cookies may affect the functionality and features of our Website.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our Website.

6. Data Security

We take the protection of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: We do not store full payment card numbers on our servers. Payment transactions are handled by PCI DSS-compliant payment processors.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.
• Regular Security Assessments: We conduct periodic security audits, vulnerability assessments, and penetration testing.
• Data Backup Procedures: We maintain regular encrypted backups of critical data to prevent data loss.
• Employee Training: Our team members receive regular training on data protection and privacy best practices.
• Incident Response Plan: We maintain a formal data breach response plan to address any security incidents promptly.

Despite these measures, no method of data transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your data has been compromised, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

When your personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect and honor these rights as required by applicable law.

8.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information about you.
• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (such as legal obligations).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if we engage in cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit how we use and disclose sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a verifiable request to us by:

• Email: [email protected]
• Website: meal-ranchpizza.click

We will respond to your request within 45 days of receipt. If we require additional time, we will inform you of the reason and the extension period. We may need to verify your identity before processing your request to protect your personal information from unauthorized access or deletion.

9. Children's Privacy

Our Website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our systems.

If you believe that we may have collected information from a child under 18, or if you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

10. International Data Transfers

Pizza Ranch is based in the United States, and our Website is operated from the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection and privacy laws in the United States may differ from those in your country or jurisdiction. By using our Website and providing us with your personal information, you consent to the transfer of your information to the United States and acknowledge that it will be subject to the privacy laws of the United States.

We take appropriate measures to ensure that personal information transferred internationally is adequately protected, including entering into data processing agreements with our service providers that incorporate standard contractual clauses or other appropriate safeguards where required by applicable law.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, and services that are not operated or controlled by us. This Privacy Policy applies only to our Website and services. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit. The inclusion of a link on our Website does not imply our endorsement of the linked website or its privacy practices.

Our Website may integrate with third-party services such as Google Analytics, social media platforms, and payment processors. These services have their own privacy policies, and we recommend you review them:

• Google Analytics: Used to analyze Website traffic and usage patterns. Google's privacy policy is available at policies.google.com/privacy.
• Social Media Platforms: If you interact with social media features on our Website, those features are governed by the privacy policies of the respective social media companies.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At present, there is no established industry standard for how websites should respond to DNT signals. As such, our Website does not currently respond to DNT browser signals or similar mechanisms.

However, you can manage your privacy preferences through your browser cookie settings and through the opt-out options described in this Privacy Policy and our Cookie Policy.

13. FTC Act Compliance

We are committed to engaging in fair and honest business practices in compliance with the Federal Trade Commission Act (FTC Act) and FTC guidelines on data privacy and advertising. We will not engage in unfair or deceptive acts or practices in connection with the collection or use of your personal information.

In particular:

• We will only collect personal information in a fair and transparent manner.
• We will use personal information in ways that are consistent with the purposes for which it was collected.
• We will implement reasonable security measures to protect your personal information.
• We will honor our commitments to you regarding your privacy rights.
• We will not use deceptive tactics in our marketing or communications.

14. Filing a Complaint

If you believe that we have violated your privacy rights or have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate data protection authority.

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a complaint with the FTC at:

14.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file a complaint with the California Privacy Protection Agency regarding violations of the CCPA/CPRA:

14.3 State Attorneys General

Many U.S. states have Attorneys General who handle consumer protection and privacy complaints. You may also file a complaint with your state's Attorney General office if you believe your rights have been violated.

14.4 Contact Us First

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly. We take all privacy concerns seriously and will make every effort to resolve your issue promptly and fairly. You can reach our Privacy Team at:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. We will post any updated version on this page with a revised effective date.

For material changes that significantly affect how we use your personal information, we will provide you with more prominent notice, such as sending an email notification (if you have provided us with your email address) or displaying a conspicuous notice on our Website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our Privacy Team:

We are committed to working with you to fairly and promptly resolve any concerns you may have about our privacy practices. We will respond to all privacy-related inquiries within a reasonable timeframe, and in no case later than 45 days from the date of receipt of your request, in accordance with applicable law.